LATEST CORONAVIRUS IMPACT UPDATES
With things changing on a daily basis we thought we would keep a quick blog on the changes that have been put in place here at DGS in response to the pandemic Coronavirus.
We want to assure you we are doing everything we can to make sure we can support you and your business through this.
We are ESSENTIAL!
We are still OPEN!
DGS is still OPEN;
* The shop is OPEN - so you can come in and shop and collect orders you have placed online, by phone or by Facebook. We are being super vigilant in keeping everyone safe and we ask that when you come to visit us:
- Clean your hands with the Antibacterial wash or wipes when you enter
- Respect the social distance of 1.5meters
- We will not be accepting CASH payments
If you don't feel like coming in or want to be extra safe you can always;
* Call your order in, have a chat about what you are after,
* Contact us through messenger or Facebook to place your order, ask questions
* Email through what you are after
* Order online
We can sort payment over the phone, via PayPal or Tap & Go when you collect. You can also request that the goods are left at the shop door so that you do not have to enter.
I just want to stress as well, do not feel bad or embarrassed to ask for your order to be handled how you want, for example;
that we just leave the box by the car, or leave it outside for you to pick-up,
We understand health & safety is important so please just have a chat with us if you have concerns and don't hesitate in asking we will always work with you!
New freight procedures
I trust everyone is keeping safe, calm and following the WHO guidelines. This is an update to let you all know the new procedures that all freight companies have put in place (including Australia Post).
We all depend on couriers & freight drivers, they are often undervalued and unappreciated. Especially in the current climate where we are being encouraged to stay at home, we all shop online and we believe this is safe and easy for us - which it is - but it means the couriers and freight drivers have more pressure on them.
So what can we do - KEEP ORDERING ONLINE - this supports local businesses and keeps jobs!
BUT - All deliveries will be left by the driver, drivers will no longer ask or obtain a signature. This is for their safety and yours. Leave a box or safe place for the driver to leave the goods, put instructions (like where to leave ) when you place your order.
So lets all work together and have patience, remember what is important.
It's Business as usual!
We are still open and it's business as usual!
Well what a whirlwind of changes we are seeing and experiencing!
With all the unsurely and changes we at DGS just wanted to assure you that we are still open and orders are still getting processed.
Your warehouse and shop is still operating, open Monday to Friday from 9.00am to 4.00pm
There is no delay in orders being processed and sent and we have no stock issues at the moment, Artero, Kenchii & PW will be available in the next 2 weeks.
What are we doing to keep safe?
Everything is smooth sailing now and we want to make sure that everyone; the DGS Team, their families and you and your families stay safe. We have implemented new procedures to make sure that we are doing everything we can. These include regular cleaning of surfaces, doors, payment machines and other frequently touched areas. All staff are instructed if they feel slightly unwell to stay home.
What are we planning?
We have already established plans for possible scenarios and rest assured we will still be able to get orders out and to you!